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Overall I'm happy with Zettle, it does exactly what it should do. I love the fact that it has the necessary integrations with other tools that we use such as WooCommerce and Quickbooks. However, just like with any large company, it's hard to get in touch with customer support and get a speedy reply on the questions asked, while POS is kinda necessary to run our business. Hope they improve on that soon!
It took quite long for them to get back to our tickets whenever we faced issues or bugs. Onboarding wasn't as smooth as promised during their sales talks. Product lacks some important features, but overall it does the job.
The user interface for functional programs retains the traditional AS400/RPG design, utilizing a series of panels and a navigation method that can feel unintuitive to users. Historically, output management for documents like customer invoices and packing lists has been a weak area, though new tools are being developed to improve this. While APIs are available for many programs, enabling the creation of custom user interfaces through Infor OS Homepages and Widgets, there remain notable gaps where APIs have not yet been released.